Shipping

Our normal shipping method for kits, parts and turbos is UPS. We offer all of the UPS shipping options including UPS Ground,
3 Day Select, 2nd Day Air, and Next Day Air for all US shipments where available.

Please Note: Items ordered on Friday with Next Day Air shipping will arrive on Monday. Please contact us to see if Saturday Delivery is available for your area.

For international shipments of kits and parts (we do not ship turbos internationally), we offer USPS Express Mail International, UPS, or FedEx services.

Our website only offers UPS options, so if another carrier is important to you, please call your order in at 479-751-7966.

Returns

KITS/PARTS

We do accept returns of kits/parts, under certain conditions, and within 30 days of purchase, as long as they are in new, resalable condition, and none of the parts are missing, used, or damaged. If you have a problem or concern with your item, we would want you to discuss it with us. A 15% restocking fee will apply if you are not making another purchase, and shipping costs are non-refundable. We will inspect all returns and issue a refund amount, or replacement, at our discretion.

NEW/REBUILT TURBOS

For new and rebuilt turbos, we also will accept a return, under certain conditions, within 30 days of purchase, if it is in the same condition as when we shipped it. No returns will be accepted if the turbo has been installed, disassembled, altered, or modified in any way. Please contact us to get a required return authorization before shipping the item back to us. Shipping costs are non-refundable.

You may send returns to:

G-Pop Shop
22349 W War Eagle Rd
Springdale, AR 72764

Payments

We accept the following forms of payment:
 

  • PayPal on most transactions, some are excluded
  • All major credit/debit cards on most transactions, some are excluded
  • Personal, business, and Bank cashier's checks
  • Postal money orders (available at any post office)
  • Bank wire transfers (we will provide wiring instructions)


There may be circumstances in which we require either a US Postal money order, a bank cashiers check, or a bank wire transfer as the only accepted payment method.

Warranty

We will repair or replace any part or turbo that we provided (original purchaser only) that is found to be defective due to failure of material or workmanship for a period of twelve months from date of invoice. This WARRANTY IS LIMITED to the turbocharger only, and does not include any parts or components associated with, attached, or connected to the turbocharger unit. At the sole discretion of the G-Pop Shop, customer provided used core parts may or may not be covered by warranty if they fail. This limited warranty does not cover incidental or consequential damages or expenses of any kind. Our warranty provides only for the repair or replacement of any turbo part(s), as determined solely by us. Our warranty does not cover or provide cash or like refunds of any kind.

This warranty is also limited in that it does not apply to any turbo which has been subjected to oil related problems (most commonly oil starvation and/or oil contamination - which are both clearly owner/installer responsibilities), improper installation, foreign object damage, over-speeding of the turbo, misuse, neglect, accidents, any modifications made to the turbo by the purchaser, or if the turbo has been disassembled by anyone other than the G-Pop Shop.

In order to warranty a part or turbo, it must be returned to us for inspection in its "as-is" condition (not cleaned or disassembled). In some cases, we must forward the part or turbo to the manufacturer in order for them to do their own inspection. This isn't a long process, but does require a little time (about 7-10 days).

OUR WARRANTY RETURN RATE IS VERY LOW AT 1.3%, THUS OUR SUCCESSFUL/QUALITY REBUILD PERCENTAGE IS 98.7%

PLEASE NOTE THE FOLLOWING, IT COULD EASILY SAVE YOU TIME, MONEY, AND FRUSTRATION:

Too often, in the event of malfunction of a turbocharged engine, the turbocharger is immediately assumed to be at fault and is replaced. Frequently, the replacement unit soon fails, finally prompting an investigation into the real cause of the initial failure. Such a sequence of events is frustrating as well as expensive.

THIS IS AVOIDABLE WITH SYSTEMATIC TROUBLE-SHOOTING.

Stringent quality control makes it highly unlikely that a turbocharger could leave the factory, or our shop, incorrectly assembled, or not up to specifications. A "bad" turbocharger would operate badly almost from the moment of installation, but a turbocharger which has operated successfully for a period of time, and then fails, almost invariably fails because of a deficiency in the operation of the associated engine systems. Years of actual experience with service failures demonstrate the major cause of turbocharger failures to be faulty lubrication systems. Abnormal wear in the bearings or seals results from abrasive contaminants in the oil, or an insufficient supply of oil. Other systems, such as fuel and ignition, can also play a part in causing engine troubles in which turbocharger system malfunction is originally suspected.

The overall objective of trouble-shooting is to find the cause of trouble and take corrective action to prevent a recurrence. This objective must be kept in mind even while determining whether anything is actually wrong with the turbocharger system components, and just what is wrong, to enable repairs.

Even perfectly operational turbocharger system components cannot compensate for incorrect engine operating procedures, deficiencies in the engine oil supply, oil drain, ignitions, air induction, fuel, or exhaust systems, or for damaged internal engine components.