We know that it is helpful to hear about others’ experiences with a company before deciding to purchase. We have created this page for customer’s comments that we have received after a transaction. We hope that this helps you get a feel for what kind of business we do:
“I just received my turbo and after removing it from the box, my first thought was “magnificent”. You even took the time to spruce up the extra parts that I had not removed before shipping. I cannot thank you guys (and your team) enough. If I ever find myself in or around Springdale, AR I will be sure to stop by so I may shake your hands and thank you in person. I cannot wait to install this and fire the old girl up.” David S.
“I just received the Holset. I must say, you guys did an amazing job!! It feels very secure, looks outstanding, and I believe it will last a very long time! You guys are very professional, and I enjoyed doing business with you all!” Taylor Y.
“I received my turbo back in great condition. I really appreciate the “Thank You” cardboard piece inside the package. Your installation instructions are great and very helpful, since I’m a decent mechanic but this is my first time dealing with a turbocharger. I was able to follow everything except your recommendation of a new oil supply line. It is as hard to find as the turbo was. Of everyone I spoke with, in person and online, you and your shop came out on top. I was told stories of inability to get a new one, long wait to get a new one, or parts are too expensive to fix it. Your comment “In some cases, it is not if it can be done, but if it is worth being done” is what sealed the deal for me. That was one of the most honest answers I received from anyone. My tractor went from smoking like a coal fired train to running clean as it should. I couldn’t ask for more. I will definitely recommend you to anyone, and also not hesitate to use you again should the need arise.” Tim E.
“We got the parts. Thank you for everything! I will recommend your business to all my friends. Your excellent customer service ensures a successful future. Thanks.” Chris S.
“I received my order today and I’m surprised how fast the shipping was. Doing business with your team was a pleasure and there is no bad news, I just want to thank you! The turbocharger is in awesome shape, I can’t wait to install it.” Kevin B.
“Just a quick THANK YOU!! for your rebuild. I now have put on ~4k miles and the car is running great. The turbo needed about 500 miles to break in, now it seems to work better then when it was new.” Ivan
“Just a quick note to thank you guys – The Garrett T3 rebuild kit was exactly what my 1985 300D needed. Oil coking had caused bearing failure, and the whining noise from the turbo was driving me crazy. Your kit arrived quickly, with clear instructions. The rebuild itself was a fun project. I’d recommend your shop to anyone with turbo repair needs. Thanks again.” Allen J.
“I just got the turbo back and I’m amazed at what I just pulled out of the box. This thing looks brand new! The quality of work is astounding! Thanks so much for such an awesome job! I will be recommending your shop to everyone in my VW/Audi club.” Brandon
“I gotta hand it to you guys, the kit was great…The rebuild which I did not take lightly indeed did cure my smoky exhaust. The process took about 4 hours using the solvent tank or blasting media where appropriate. I was only a little worried about the fact that it may need balancing after doing the rebuild. Marking relationships of parts did do the trick. Well in the end I have no problem with the turbo now which spins significantly more freely by hand. Oil deposits were slowing it down. Thanks for proving such an impossible to locate product and fast too! You have made my 2 weeks away from Iraq that much more enjoyable!” John C.
“Hope you enjoy the photos as much as I did fixing it, and giving it a new lease on life with your help. I really appreciate the kit, and the technical help a couple of times when I called. Please feel free to post me as a success story if you wish.” Ed G.
“When I was looking around for turbo parts and repair shops, I found several. You guys were very competitive on price for the kit (only $10 more than the cheapest, but you get what you pay for). I went with you because several people (online) commented on how you guys have good service and they were very happy with your work. Thanks for your great service and if the other side goes on my T6, I’ll know where to go for help.” Keith B.
“A big ‘Thank you’ is in order. I drove from SE Kansas to your shop in Arkansas to personally deliver my Toyota CT26 turbo w/133K miles on it for rebuild. What I had shipped back to me 2-weeks later was such a surprise… It was so surgically clean, it looked better than new. I knew what I had taken down to you, and I had a hard time accepting that this could possibly be the same piece of equipment. My mechanic was impressed at the work and took your biz card for his future reference. Expect more biz from his direction.
Now that my 1992 Toyota Celica All-Trac (WRC Rally Race champion chassis) is completely overhauled, a simple single day of driving it again has been an absolute pleasure, with *superb* snappy response… It is such a pleasure to find a small business as yours, where the owners/operators take such pride in what they do, and turn out exacting detailed work.
I first noticed how your workshop was well kept, organized, and very clean. And everyone was so polite. You are truly ahead of your game in this great land of (more often than not) shoddy/sloppy biz practices.” Robin B.
“Jim and Gerry put together a custom Garrett T04/B,E turbo for my Corvair. What an improvement!!! I am now developing upwards of 25lbs boost!! I also cannot say enough about their willingness to help develop the unit for my application. Thanks guys!!” Steve L.
“Thank you for the prompt response. When ordering there is a space that asks how I heard about your business, to which I replied “turbo dodge forums”. What I didn’t say at the time was how highly recommended your business was on these forums. I can see why, excellent service.” Rob
“Turns out you were correct, the oil problem was not due to the turbo. I had installed the fitting from the turbo to the oil return line 180 degrees out of line, i.e. I had flopped the fitting. This made about a 5 degree difference in the drop of the oil return line, about 1/4 inch. I had to make another return line to prevent the original one from kinking when installed, but that seemed to do it. Sorry for all the hassle.” Greg
“I received the turbo and it went on super easy and runs great, thanks for your help!” Todd
“I received the kit yesterday. I just wanted to commend you on assembling a comprehensive kit of quality parts. Thanks also for packaging the contents in such a safe manner. Kits I previously bought from other suppliers were loose in a plastic envelope and resulted in damaged bearings. Thanks again!” Scott
“I have just installed the K04 turbo again and I’m very pleased to tell you it is running perfectly! I found out the source of all my problems was a kink in the oil return line. It was creating back pressure which was forcing the oil back through the turbo and through the seals. Also, a hose line to the wastegate had a tear in it, which caused the jerky hesitation. Anyways, I’m so happy things finally worked themselves out and I wanted to thank you for all your time, effort, and energy that went into helping me solve my problem. It is very hard to find trustworthy mechanics or auto salesmen. Even though I was told by several my turbo was bad, you stuck by it saying it was perfectly fine, thank you. In the end you were right all along. If ever I need performance upgrades, you will be the first I contact. Thanks again Gerry, I’ve already started recommending you guys to my friends who own turbocharged cars.” Paul
“Jim and Gerry, I just wanted to let you know that the turbo I received from you is working GREAT! I’m not sure if it was the degraded state of my old turbo or the porting and polishing of the newer turbo, but I have instant boost at any RPM like I have never had before. I am having a lot of fun on the back roads to work. Thanks again for the outstanding service and stellar product. Your Customer for Life.” Mark
“Thank you for quick service response. It is nice to do business with a shop that has a professional attitude and goes the extra mile for its customers.” Blaine
“….you have been great and thanks for everything. G-pop shop really seems to know what they’re doing and your customer service is way beyond anything that I have ever experienced when dealing with other turbo rebuild shops.” Travis
“I really appreciate everything you guys have done. Above and beyond every other seller that I have dealt with. Thanks again for everything.” Teren
“Just wanted to drop you a line to let you know that my car is running great… It revs quick and the turbo sounds sweet. I have all my 250 horses back and probably a couple more that joined the herd.” Darren
“I have to say that I will be coming to you again when/if I need another rebuild or other work, and will refer my friends to you as well. Your responsiveness via email is outstanding. When I was looking for someone to do the work, you responded to my inquiry first; the other company I contacted took over three days to reply, well after my turbo was in the mail to you. My installation question was answered overnight. Clearly you understand the expectations of customers who regularly rely on email. Well done!” Dan
“Thanks guys for a Great job. The turbo looks better now than it did new!! I can’t wait to get it back on…
Thanks again for the Great service!!!” Ronald
“Your customer service was great. I’m sure the whole project would not have been as smooth if I had dealt with a different turbo shop. Add my name to the LONG list of satisfied customers. G-POP SHOP IS THE BEST!!! Thanks again.” Taylor
“I want to thank you very much for getting my turbo back to me. It looks great! The car runs awesome, and its thanks to you guys. I had a much better experience in doing business with your company than the other. It was more personal dealing with a person that would answer the phone rather than email conversation. I will definitely recommend highly your company for any turbo needs. Thank you once again you guys rock!” Maurice
“I manage customer service at my work and must say, you are as prompt, courteous and reliable as I expect my crew to be. I appreciate all of your efforts and willingness to go that extra mile… Thank you again. I certainly will keep your name and reputation handy for any one I meet in need of your services.” Elissa
“Thanks a lot, the turbo came out amazing. I will recommend you guys to my friends and people on my website. Great doing business with you.” Shane
“Just wanted to write a quick note to say thank you! My son’s high mileage Volvo Turbo was leaking oil from every orifice possible. I really didn’t want to spend the money on the car as we had just had issues with mine, but a broken exhaust stud and exhaust leak forced my hand to pull the manifold and turbo. After finding your store online I figured it would be my best option to refurbish it myself. The kit you sold me is stellar, and the instructions are pretty darn good too. Answered my questions in a timely manner, and I know have a refurbished Turbo ready to go back in the car. Very pleased and happy with my experience!” Brett D.
“Thanks for getting the kit to me so fast… It was all I needed to repair my spec 8. Your instructions were very clear and easy to follow.” Dan
“Gentlemen: Thank you for the rebuild of my turbo – I have my old truck back. Hooked onto the 5th wheel this afternoon and no “chatter” when attempting to accelerate. Pulls it like a dream. I could tell the difference in the first 50 feet I moved the trailer that there was more oomph.” Barry
“Just wanted to let you know that the turbo is running awesome, I am spooling almost 20psi with it and having a blast… Your equipment is working awesome, thanks for the quality product.” Andrew
“The turbo is doing great. Spools quicker and smoother than before. Thanks for the great work.” Scott
“You guys are super. Thanks for the update. I am very impressed with your response so I am sure you will do a good job. This makes me feel like I made the right decision to send it to you. Makes me feel like every thing is being taken care of. This is what I call customer service… I respect your advice and opinions… Up front you have proven yourselves to me and I don’t think I need to worry about the quality of workmanship, it will be there. As mentioned earlier, I have been impressed with your work ethics and customer support and in turn will support you and your business.” Wayne
“It’s a pleasure doing business with you. It’s not very often one comes across such professional helpful companies as yours, who give that little extra, taking time to input their personal touches by keeping their customers informed + helping out with advice.” Jo
“I just got the turbo today and I’ve got to say it looks great. In fact, it looks brand new. The 3 day shipping was big of you guys. Thanks! I will recommend you guys if any of my friends need rebuilding. Thanks for a great rebuild.” Gordon
“Gentlemen, I enjoyed your professional service… I appreciate your approach and handling of this transaction and feel more confident with my online transaction. Since the engine is still waiting to run, I may end up ordering the rebuild kit shortly in order to thank your business and extend the life of this sleeper. Until then I eagerly await the arrival of the turbine shaft knowing I stored the turbo in the best way I could while waiting to find your kind of business.” Ross
“Thank you guys so very much. I must say I have talked with many businesses and worked with many people in past years, none of them even come close to your Customer Service. I hope to do further business with you.” Nick
“Thanks so much for the rebuild I have never seen the turbo looking so good!” Sean
“It’s time to say Thank You for the quality product and excellent service you gave me for my Saab 900 Turbo Convertible. Wow! It runs great.” Ken
“My buddy with the F-350 said it is a huge improvement over what it was. All the power is back, no smoke and no oil leak… To top it all off he said it is getting 5 more miles to the gallon, that’s a home run all the way around. “ Larry
“I sent my turbo to G-Pop Shop to be rebuilt. I knew nothing about my turbo other then I bought it as a kit and was told it was a ball bearing turbo. There were no identification numbers on it so had no idea what to order. I sent it to G-Pop Shop expecting to pay for a whole new cartridge, surprising to me they called me up when they got it to inform me that it was in fact a journal bearing turbo and saved me big time. They only charged $350 for a complete rebuild and it’s as good as new. I would have gladly payed for a ball bearing cartridge and not known the difference, but their honesty has saved me hundreds of dollars and got me as a lifetime customer. Big thumbs up from me!” Brian
“I received the order in good condition, it is now installed, followed all your instructions and recommendations, works great and everyone is happy. Thank you once again, a pleasure doing business with you.” Robert
“Gerry, Thank you for taking the time to answer all my questions and building the turbo I need. You have been an invaluable resource for the many questions I had for the draw thru design. It is hard to find a company that not only knows their business but also has great customer service.” Adam